Shipping Policy

Last Updated: August 15, 2025

This Shipping Policy applies exclusively to orders placed through https://e.kuangyentech.com (the “Store”), operated by Shenzhen Guangyan Technology Co., Ltd., operating under the brand name Kuangyen Technology (“Company,” “we,” “our,” or “us”).

By placing an order on the Store, you agree to the terms outlined in this Shipping Policy.

1. Shipping Regions

We offer international shipping to selected countries and regions. Availability of shipping destinations may vary depending on product type, logistics constraints, and applicable regulations.

We reserve the right to decline shipping to certain locations at our discretion.

2. Order Processing Time

Orders are typically processed within 3–7 business days after payment confirmation, unless otherwise specified.

Processing time does not include shipping transit time and may be extended due to:

  • Product customization or made-to-order requirements

  • Technical inspection or quality control

  • Public holidays or force majeure events

3. Shipping Methods and Carriers

Shipping methods and carriers are selected by the Company based on destination, package size, weight, and product characteristics. Carriers may include international couriers, freight forwarders, or specialized logistics providers.

Specific shipping details will be provided after order confirmation.

4. Estimated Delivery Time

Estimated delivery times are provided for reference only and may vary depending on destination, customs clearance, and logistics conditions.

The Company does not guarantee delivery dates and shall not be held responsible for delays caused by:

  • Customs inspections or clearance procedures

  • Carrier delays or service disruptions

  • Incorrect or incomplete shipping information provided by the customer

5. Shipping Costs

Shipping costs are calculated based on destination, package dimensions, weight, and shipping method. All applicable shipping fees will be displayed at checkout or communicated prior to shipment.

Unless explicitly stated otherwise, shipping fees are non-refundable.

6. Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, value-added tax (VAT), or other fees imposed by the destination country.

These charges are the sole responsibility of the customer. The Company is not responsible for delays or additional costs arising from customs clearance.

7. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information. The Company shall not be liable for delivery failures or losses caused by incorrect or incomplete addresses.

Additional shipping fees may apply for re-delivery or address corrections.

8. Risk of Loss

Risk of loss or damage to products passes to the customer upon delivery to the carrier, unless otherwise required by applicable law.

9. Lost or Damaged Shipments

If a shipment is lost or arrives damaged, customers must notify us within 7 calendar days of the delivery date or expected delivery date and provide relevant supporting evidence.

We will assist in filing claims with the carrier where applicable; however, resolution outcomes depend on carrier policies.

10. Force Majeure

The Company shall not be liable for shipping delays or failures caused by events beyond its reasonable control, including natural disasters, government actions, pandemics, labor disputes, or transportation disruptions.

11. Contact Information

For shipping-related inquiries, please contact:

Email: info@kuangyentech.com
Phone: +86 132 6688 1606

© Shenzhen Guangyan Technology Co., Ltd. All rights reserved.