Returns Policy

Last Updated: August 15, 2025

This Returns Policy applies exclusively to purchases made through https://e.kuangyentech.com (the “Store”), operated by Shenzhen Guangyan Technology Co., Ltd., operating under the brand name Kuangyen Technology (“Company,” “we,” “our,” or “us”).

By placing an order on the Store, you agree to the terms outlined in this Returns Policy.

1. No General Returns

Due to the professional, technical, and research-oriented nature of the products sold on this Store, we do not accept returns or exchanges once an order has been confirmed and shipped, unless otherwise expressly agreed in writing by the Company.

Customers are advised to carefully review product specifications and suitability before placing an order.

2. Damaged or Defective Products

If a product arrives damaged or defective, you must notify us within 7 calendar days of receipt.

To submit a claim, please contact us at info@kuangyentech.com and provide:

  • Order number

  • Description of the issue

  • Clear photos or videos showing the damage or defect

  • Original packaging evidence (if applicable)

Failure to notify us within this timeframe may result in the claim being rejected.

3. Evaluation and Resolution

Upon receiving your claim, we will review the provided information and determine, at our sole discretion, the appropriate resolution, which may include:

  • Repair

  • Replacement

  • Partial refund

  • Store credit

The resolution method will depend on the product condition, issue type, and technical evaluation results.

4. Non-Returnable Items

The following items are non-returnable under any circumstances:

  • Customized or made-to-order products

  • Products that have been installed, used, modified, or damaged after delivery

  • Products damaged due to improper use, handling, storage, or unauthorized repair

  • Products returned without prior written approval

5. Shipping Costs for Claims

If a return or replacement is approved:

  • The Company may cover return shipping only if the issue is confirmed to be caused by manufacturing defects or shipping damage

  • All other shipping, handling, customs duties, and taxes remain the responsibility of the customer

6. Unauthorized Returns

Any products returned without prior authorization will not be accepted and may be returned to the customer at the customer’s expense.

7. Refund Processing

Approved refunds, if applicable, will be processed using the original payment method where possible. Refund processing times may vary depending on payment providers and financial institutions.

8. Limitation of Liability

The Company shall not be responsible for indirect, incidental, or consequential losses arising from product returns, including but not limited to downtime, research delays, or lost profits.

9. Contact Information

For any questions regarding this Returns Policy or to submit a claim, please contact:

Email: info@kuangyentech.com
Phone: +86 132 6688 1606

© Shenzhen Guangyan Technology Co., Ltd. All rights reserved.